FAQs

If I don't want to pay online what do I do?

Simply telephone our call our Customer Service Team on Free Phone: 0800 622 6569 and a member of the ID Beauty team will be happy to process your order by telephone using your payment card.

My order has not arrived on the expected delivery date, what should I do?

If your order has not arrived when expected, please contact ID Beauty on Free Phone: 0800 622 6569 and they will track your order and assist you with your query.

Is it safe to send my debit/credit card details over the web?

Yes. We use Sagepay who encrypt your payment card details using industry standard SSL technology to ensure they are completely safe.

Which payment methods can I use to place my order?

We accept all major credit/debit cards for payment and ID Beauty gift vouchers. The cards accepted include: MasterCard, Visa, Maestro, & Solo.